Dashboard
managing your infimobile dashboard
How can I refer a friend to Infimobile?
Infimobile rewards loyal customers for spreading the word! Refer your friends and family, and both you and your referral can earn up to $5 each . It'...
Is Wi-Fi Calling Really Free?
Yes, Wi‑Fi Calling is free to enable on your device. Once turned on in your phone’s settings, it allows you to make and receive calls over a Wi‑Fi net...
How do I enable Two-Factor Authentication (2FA) for my Infimobile account?
Two-factor authentication (2FA) makes your accounts safer by adding a second step, like a code sent to your phone, beyond just a password. It stops st...
Can I activate a new SIM from outside US
No, you cannot activate a new SIM outside the country. Whether you're traveling, living abroad temporarily, or misplaced your SIM while overseas, yo...
I’m out of the country — can I still do a SIM swap remotely?
Yes, you can request a SIM swap remotely even if you're currently outside the country. Whether you're traveling, living abroad temporarily, or mispl...
How Can I Enable Call Forwarding With Your Service?
At Infimobile , enabling call forwarding is quick and simple. Whether you're traveling, using another device, or temporarily unavailable, you can f...
How do I change the email address linked to my account?
Need to update the email address tied to your Infimobile account? We’ve got you covered with a quick and easy process! This guide walks you through th...
Switching to Verizon eSIM with SmartSwitch: A Step-by-Step Guide
Ready to make the switch from T-Mobile to Verizon? You’re in the right place! At InfiMobile , we run on both T-Mobile and Verizon networks—giving you...
Is WiFi calling supported and how do I enable it?
Stay connected even in areas with weak cellular signals! Infimobile supports WiFi calling, allowing you to make and receive calls and texts over a WiF...
How Do I Move from a T-Mobile based SIM to Verizon based eSIM
Looking to change your Infimobile T-Mobile based SIM for an Infimobile Verizon based eSIM? Infimobile’s here to make it happen! With access to both T-...
Can I use your SIM in a tablet or mobile hotspot device?
Infimobile SIMs are not compatible with tablets like iPads, Apple Watches, or most tablets unless they are IMEI-certified for Infimobile’s Verizon or ...
Infimobile APN Setup Guide for Verizon: Connect Instantly
We’re thrilled to have you with us. With your new Infimobile SIM powered by Verizon’s reliable network, you can enjoy seamless connectivity, fast data...
What should I do if the QR code is not included in the email?
If your QR code is missing from the mail, please contact Infimobile’s customer support to request a replacement. There is a $5 fee for reissuing the Q...
How do I remove an eSIM profile from my phone?
Removing an eSIM profile from your phone is a simple process, whether you're switching carriers, troubleshooting an issue, or just clearing out unused...
How to Select Your Default Number on a Dual SIM Smartphone
To set a primary phone number when using two phone numbers on a single device (via dual SIM or eSIM), follow these steps for Android and iPhone. This ...
Can I install one eSIM on multiple devices?
No, a single eSIM profile cannot be installed or used on multiple devices at the same time . eSIMs (embedded SIMs) are designed to be secure and devi...
How to Turn Off iMessage on Your iPhone
Quickly disable iMessage on your iPhone to use SMS/MMS for your primary number or switch to a non-Apple device. This guide provides simple steps to tu...
Where can I see my previous orders or recharges?
You can check your previous orders and recharges through the Infimobile website. Here’s how: Go to the Infimobile website and log in to my account. ...
Can I use this SIM while traveling abroad?
Currently, international roaming is not supported with this SIM. This means you won’t be able to make calls, send texts, or use mobile data while y...
How do I turn off auto-renewal?
If you no longer want your Infimobile plan to renew automatically, you can easily turn off auto-renewal in just a few steps. Disabling this feature en...
How can I update my billing address?
Keeping your billing address up to date is important to ensure smooth transactions, accurate billing, and uninterrupted service. Whether you’ve moved ...
What happens if I don’t pay before the renewal date?
At Infimobile, we want to make sure your service continues without interruption. That's why we’ve made our auto-renewal process simple and flexible ...
Can I move my number between two phones on the same network?
Yes, absolutely! If you’re using the same network—like Infimobile—you can move your mobile number between two phones with ease. Whether you're upgradi...
Will my current SIM card work in a new phone?
Here’s a rewritten version of your article for SIM swap from physical SIM to physical SIM (pSIM to pSIM) , with improved clarity and flow while keepi...
What should I do if my auto-renewal fails?
At Infimobile , we want your mobile service to be smooth and uninterrupted—but sometimes, auto-renewal doesn’t go as planned. If your plan didn’t ren...
What Is a Valid Password Format for Signing Into My Email?
Creating a strong and valid password is essential for keeping your email account secure. At Infimobile, we follow standard industry guidelines to help...
What is a recovery fee and when is it applied?
At Infimobile , we believe in providing clear and upfront information about any fees that may apply to your account or service. One such fee is the ...
Why does my phone show 'SIM not provisioned'?
Hey there! At Infimobile , we know how frustrating it can be to see a message like “SIM not provisioned” on your phone. But don’t worry—it’s a comm...
📵 How to Address Spam Calls on Android and iPhone
Spam calls are annoying—and in some cases, dangerous. Fortunately, both Android and iPhone offer built-in features and app-based tools to help you ide...
Can I Change My Mobile Number?
Yes, you can! Infimobile allows you to change your mobile number directly through our website—no need to visit a store or call customer service. Chang...
How Are Load Wallet and Reference Balance Different in Infimobile Plans?
Load Wallet and Reference Balance are two separate components in your account, each with its own purpose and features. While both deal with balance...
Amazon eSIM Activation Without Plan – Easy Setup Instructions
Amazon Physical SIM Activation Without Plan – Easy Setup Instructions
Just swapped to a new eSIM but now I can’t make calls. Is that normal?
If you’ve just completed a swap to a new eSIM and you’re unable to make calls immediately— yes, that can be normal temporarily . There are a few commo...
What info do I need to provide to do a SIM swap?
To complete a SIM swap—whether you're switching devices, replacing a damaged SIM, or moving from a physical SIM to an eSIM—you’ll need to provide spec...
Can I use the same QR code again if I reset my phone?
No, you typically cannot reuse the same eSIM QR code after resetting your phone. Once an eSIM QR code is scanned and activated, it becomes linked t...
Is there a charge to switch from a physical SIM to an eSIM?
Yes, there is a $5 service charge to switch from a physical SIM to an eSIM. This fee covers the processing of your eSIM activation request, which in...
What if I want to use a physical SIM instead of an eSIM?
Prefer using a physical SIM card over an eSIM? You're not alone — many users still like the simplicity and familiarity of a traditional SIM. The good ...
Is it possible to transfer my eSIM to a new phone?
Absolutely! Moving your eSIM to a new phone is simple, quick, and hassle-free. Since eSIMs are digital, you don’t need to worry about swapping out phy...
Can I keep my number when switching to your network?
If you're ready to switch to a new wireless carrier, you’re probably excited to leave behind things like high bills, poor coverage, and hidden fees. B...
How do I activate international calling on my plan?
Ready to call across continents? Infimobile unlocks global connections in a snap! This guide zooms you through your account to Quick Recharge, where y...
How do I enable international roaming?
Infimobile currently does not offer international roaming. We are working to enable roaming soon. However, you can make and receive calls using WiFi C...
How Do I Upgrade My Plan ?
Ready to take your Infimobile plan to the next level? We make it simple! With access to T-Mobile and Verizon networks, Infimobile offers a range of pl...
Is It Possible to Switch to a Lower Plan?
Simplify your Infimobile prepaid plan to better suit your needs! With access to T-Mobile and Verizon networks, Infimobile offers flexible plans to mat...
How do I cancel my current plan?
You can cancel your Infimobile prepaid plan at any time during its tenure. Contact Customer Care : Email : support@infimobile.com Call : (855) 484-185...
What network bands or phones are supported?
T-Mobile Network Compatibility : T-Mobile provides extensive device compatibility. For high-speed 5G/LTE data in most regions, ensure your device sup...
How do I recharge a plan for someone else?
If you’re looking to recharge a prepaid plan for another Infimobile customer, our Quick Recharge feature makes it fast and simple! Whether it’s for ...
Is there a grace period after plan expiration?
Infimobile Grace Period : When your Infimobile prepaid plan expires, you enter a 30-day grace period . During this time, all services (calls, SMS, da...
Am I Able to Upgrade My 5GB Plan to 10GB Mid-Month?
Yes, you can upgrade your Infimobile 5GB plan to a 10GB plan mid-month to access more high-speed data. Step 1 : Sign in to your Infimobile account ...
Can I Change My Plan Mid-Month Without Losing Unused Data?
Yes, you can switch your Infimobile plan mid-month to a new plan without losing unused data. Charges apply for the used portion of your current plan, ...
Am I Allowed to Modify My Plan Mid-Month and Get a Refund?
You can switch your Infimobile plan mid-month to a new plan tailored to your needs, such as one with more data or different features. Charges will app...
Can I Shift from a unlimited 10GB Plan to Premium 20GB Plan Mid-Month?
Yes, you can upgrade from Infimobile’s unlimited plan to the premium plan in the middle of your billing cycle! Step 1 : Sign in to your Infimobile ...
Infimobile Account Lifecycle, Suspension, and Deactivation Rules
The lifecycle of an Infimobile account involves several stages, from activation to potential suspension and deactivation. Below is an overview of the ...
What’s the Difference Between Standard, Micro, and Nano SIM Cards?
Whether you're upgrading to a new smartphone or getting a new connection through Infimobile , you might have noticed different SIM card sizes — Stan...
Auto-Renewal: What It Does & How to Enable It
Auto Renewal is a service that automatically charges a saved credit or debit card to renew your phone plan before its expiration date. Your saved paym...
How can I port out my number to a different carrier?
We don’t lock you in with tricky contracts—we’d rather earn your loyalty by keeping you happy! Need us to go the extra mile? Just ask. If you’ve decid...
How long does it take for a port-in to complete?
Once you click “Activate,” your port-in request will be submitted. The transfer usually takes between 30 minutes and 48 hours to complete, depending...
Can I get a replacement if my SIM is damaged or lost?
Misplaced your SIM or dealing with a damaged one? Don’t worry—Infimobile makes replacing your SIM card quick and easy! Whether it’s lost, stolen, or n...
Do you offer family plans or multi-line discounts?
Currently, Infimobile does not offer family plans or multi-line discounts. However, we provide a variety of affordable prepaid plans with 5G/4G LTE da...
Do unused minutes, texts, or data roll over to the next month?
Infimobile’s policy on whether unused minutes, texts, or data roll over depends on your plan and any add-ons. Here’s a clear breakdown: Base Plans : U...
Is it possible to choose my own phone number?
Yes, with Infimobile, you can choose to keep your existing phone number through a process called number porting . Port In Your Number : What Is Numbe...
What should I do if the QR code shows as invalid during setup?
Encountering an "invalid QR code" error while setting up your Infimobile eSIM? Here’s what to do in clear steps: Understand the Issue : The QR code ma...
Why is my QR code no longer valid — did it expire?
Yes, your QR code has likely expired, but don’t stress! Infimobile’s eSIM QR codes are valid for just 8 hours after issuance. If you try scanning it a...
Why has my QR code expired — what do I do now?
Received an expired QR code error during eSIM activation with Infimobile? Infimobile QR codes for eSIM activation are valid for only 8 hours from iss...
What does it mean if my QR code is invalid?
An "invalid QR code" error during eSIM activation with Infimobile can stem from various issues. Below are the common causes and their solutions to hel...
Why is my QR code not scanning during eSIM activation?
If you’re having trouble scanning the QR code to activate an eSIM with Infimobile, it could be due to device compatibility, connectivity, or settings ...
How do I fix MMS issues (can’t send or receive pictures)?
If you’re facing issues sending or receiving MMS messages on your Android device using the Verizon network with Infimobile, follow these steps to trou...
Why aren’t my text messages (SMS) working?
If you’re having trouble sending or receiving texts on your Infimobile plan, the issue might be related to network problems, plan restrictions, blocke...
Why am I unable to make or receive voice calls?
If you’re unable to make or receive calls on your Infimobile plan, this guide provides simple steps to troubleshoot and fix the issue quickly. Verify ...
What if my phone is showing ‘No Service’?
A stable network connection is crucial for making calls, sending texts, and using mobile data. If your phone shows ‘No Service,’ the issue could stem ...
Do you offer plans with lower data limits or fewer minutes?
Infimobile provides flexible prepaid plans tailored for users who need lower data limits or fewer minutes, ensuring affordability and nationwide 5G/4G...
What does your unlimited plan include?
Infimobile’s unlimited plan offers everything you need to stay connected. Here’s what’s included: 10GB High-Speed Data : Get 10GB of full-speed data e...
How is the tax calculated on my recharge or order?
Taxes on your Infimobile recharge or order are based on your U.S. zip code, varying by location: Taxes Applied : Plan costs/add-ons; excludes some fee...
What are your refund policies and how do I request one?
This policy outlines the terms for refunds and returns related to Physical SIM Cards, eSIMs, and digital services (data, SMS, MMS, and voice) purchase...
How do you assign the network — can I choose it?
Curious about how to assign or select a network with Infimobile? This guide breaks down the process of choosing a network to match your needs. Current...
Can I use my current phone with your SIM — is BYOD supported?
Wondering if you can bring your current phone to Infimobile? Absolutely, our Bring Your Own Device (BYOD) program makes it easy! This resource explain...
Can I use my phone as a hotspot and how do I set it up?
A hotspot is a feature that allows your mobile device to share its internet connection with other devices, such as laptops, tablets, or other smartpho...
How do I sign into my account?
Simply go to the infimobile and click " My Account " located in the top right corner. Log in using your registered email ID—the same one you use...
How Can I Add More Data to My Infimobile Plan?
Craving more data for your Infimobile plan? Look no further! Infimobile lets you supercharge your connectivity in a snap. This guide reveals how to ju...
How Do I Add More Credit to My International Calling Feature?
International calling credit tapped out? Infimobile’s here to keep your global conversations flowing! This guide zips you through a lively, no-fuss pr...
How Do I Set Up Auto Renewal Through Quick Recharge?
Auto Renewal is a service that seamlessly uses a saved credit or debit card to automatically continue your phone plan before its expiration. Auto Rene...
What should I do if I lost my SIM card?
Losing access to your SIM due to theft or damage can be stressful—but getting reconnected doesn’t have to be. With Infimobile , replacing your SIM c...
I have a physical SIM — can I switch it to an eSIM?
Yes, if you have a physical SIM, you can switch it to an eSIM—provided your smartphone and mobile carrier support eSIM technology. An eSIM (embedded S...
How can I update the name shown to others when I call or text?
Caller ID helps people identify who's calling before they pick up. Setting it up ensures that your name or number shows correctly when you call someon...
Can I deactivate my eSIM and get a standard SIM instead?
Yes, Infimobile offers a straightforward way to deactivate your eSIM and switch to a standard physical SIM card. This guide details the process of d...
How do I request a physical SIM if I already have an eSIM?
Thinking of switching back to a physical SIM? No problem — it's easy with just a few steps! If you're currently using eSIM and want to move to a physi...
Can I go back to a SIM card after using an eSIM?
Absolutely! If you’ve been using an eSIM but prefer to switch back to a physical SIM card, it’s definitely possible. Here, you can learn how to switch...
Is there a way to downgrade from eSIM to a normal SIM?
It is possible to switch from an eSIM to a physical SIM (also known as a normal SIM), but the process depends on your mobile carrier. This switch is o...
How do I switch from an eSIM back to a physical SIM?
Thinking of going back to traditional SIM cards? No biggie — switching to physical SIM (pSIM) from eSIM is super easy, and you can get it done in jus...
Can I convert my eSIM to a regular SIM card?
Thinking of going back to traditional SIM cards? No biggie — converting your eSIM to a physical SIM (pSIM) is super easy, and you can get it done in j...
Is it easy to migrate my eSIM to a new mobile?
Yes, migrating your eSIM to a new phone is seriously simple and hassle-free! Since everything is digital, you can get set up in just a few steps. No c...
Can I scan the same eSIM on another device?
You can’t scan the exact same eSIM QR code on multiple devices—but the good news is, transferring your eSIM to another phone is super simple! just a f...
What should I do to shift my eSIM to another phone?
Shifting your eSIM to a new phone is super easy and doesn’t require any physical card swapping—just a few simple steps and you're set! Whether you're ...
Can I reuse my eSIM on a different device?
Yes, you absolutely can! The beauty of eSIM technology is its flexibility—it’s all digital, which makes switching devices a breeze. Whether you’re upg...
How do I move my eSIM from my old phone to a new one?
Transferring your eSIM from your old phone to a new one is a breeze, as long as your new device supports eSIM technology. Unlike a traditional SIM car...
I got a new phone — how do I use my existing eSIM?
Switching to a new device? We know transferring your eSIM might sound technical—but it doesn’t have to be. At Infimobile , we’re here to make that tr...
Is there a way to change my Physical SIM to an eSIM version?
Yes, there is a way to change your physical SIM to an eSIM version, and the process is easier than you might think. An eSIM (embedded SIM) is a digita...
Can I replace my Physical SIM with an eSIM?
Yes, you can replace your physical SIM with an eSIM, as long as your smartphone and mobile carrier support eSIM technology. An eSIM (embedded SIM) is ...
What’s the process to upgrade from a Physical SIM card to an eSIM?
Upgrading from a physical SIM card to an eSIM is a straightforward process that offers greater convenience and flexibility. With an eSIM, you no longe...
What do I need to do to move from Physical SIM to eSIM?
Moving from a physical SIM to an eSIM is a simple process that offers more flexibility and convenience. With an eSIM (embedded SIM), you can enjoy dig...
Is there a way to change my Physical SIM to an eSIM version?
Yes, you can easily change your physical SIM to an eSIM version if your device and mobile carrier support it. An eSIM (embedded SIM) is a digital alte...
How do I activate an eSIM instead of using a physical SIM?
Activating an eSIM instead of a physical SIM is a simple and convenient process that lets you connect to your mobile network without needing a physica...
How can I convert my physical SIM to an eSIM?
Converting your physical SIM to an eSIM is a simple process, and it allows you to enjoy the benefits of a digital SIM—like using multiple numbers on o...
I’ve Got My Replacement SIM – How Do I Activate It?
Just received your replacement SIM card? Don’t worry — getting it activated is quick and easy. Follow the steps below to set up your SIM and get back ...
Infimobile APN Setup Guide for T-Mobile : Connect Instantly
We’re thrilled to have you with us. With your new Infimobile SIM powered by T-Mobile’s reliable network, you can enjoy seamless connectivity, fast dat...
Same Device, New Slot: Recover or Move Your eSIM Easily
At Infimobile , we understand that even simple changes like moving your eSIM from one slot to another on the same phone can feel confusing. But don’t...
Where can I find my remaining Minutes, Messages, and Data balance?
You can monitor your remaining balance through your online dashboard or the Infimobile app. Here’s how to do it: From the Dashboard Log in to your ...
