Why aren’t my text messages (SMS) working?

If you’re having trouble sending or receiving texts on your Infimobile plan, the issue might be related to network problems, plan restrictions, blocked contacts, or incorrect settings. Follow these steps to fix it fast.

• Ensure your phone has a strong signal. If it shows “No Service” or weak bars, move to a better location, like outdoors or near a window.

• Verify Plan: Log into your Infimobile account to check if your plan includes texting and has available messages. Top up if needed.

• Recipient’s Plan: If you can’t text one contact but can others, their plan may be inactive or lack texting support.

• iPhone: Go to Settings > Messages > Blocked Contacts and unblock any numbers.

• Android: Navigate to Settings > Messages > Block Numbers and remove blocked contacts.

• International Texts: Ensure the correct country code is used for international numbers.

• Plan Limits: Confirm you have enough texts remaining in your plan via your Infimobile dashboard.

• Enable iMessage: Go to Settings > Messages, turn ON iMessage, and ensure your phone number is selected under Send & Receive.

• Enable Send as SMS: In Settings > Messages, turn ON Send as SMS to use standard texts when iMessage isn’t available.

• Check Cellular Settings: Go to Settings > Cellular > Cellular Data Options, disable Data Roaming, and set Voice & Data to LTE.

• Adjust Settings: Go to Settings > Network & Internet > Mobile Network, turn OFF Data Roaming, and set Network Mode to LTE/CDMA, LTE/3G/2G, or Global.

If these steps don’t work, reach out to Infimobile’s 24/7 Support team via chat, email, or phone for personalized help to restore your texting capabilities!