What does it mean if my QR code is invalid?

An "invalid QR code" error during eSIM activation with Infimobile can stem from various issues. Below are the common causes and their solutions to help you activate your eSIM smoothly.

• Using a Different Device:

  • The QR code is linked to the device ID (IMEI) submitted during activation. Scanning with a different device triggers an invalid error.

  • Solution: Use the same device registered during SIM activation. To switch devices, visit infimobile.com, go to "SIM Swap," update the device ID, and pay a $5 service fee for a new QR code.

• Expired QR Code:

  • QR codes have an 8-hour validity period. Scanning after expiration results in an invalid error.

  • Solution: Scan within 8 hours of receiving the QR code. If expired, request a new one through your Infimobile account or support for a $5 fee.

• Incorrect QR Code:

  • A distorted or incorrectly generated QR code (e.g., blurry image) may fail to scan properly.

  • Solution: Check the QR code in your email or Infimobile account. If faulty, contact support for a free replacement code.

• Network or Connectivity Issues:

  • No Wi-Fi or mobile data during activation can disrupt the process, making the QR code seem invalid.

  • Solution: Connect to a stable internet source, restart your device, and rescan the QR code.

• Previously Used QR Code:

  • A QR code already activated on another device cannot be reused, resulting in an invalid error.

  • Solution: Request a new QR code via your Infimobile account or support for the new device.