What is a recovery fee and when is it applied?

At Infimobile, we believe in providing clear and upfront information about any fees that may apply to your account or service. One such fee is the Recovery Fee, which can come into play during refund requests.

A Recovery Fee is a restocking charge applied when a customer requests a refund after placing an order. This fee helps us cover the costs associated with processing the order, reserving inventory, and reversing the logistics involved in handling the SIM or service activation.

You’ll see the Recovery Fee applied if:

• You place an order and later request a refund

• Your SIM has already been assigned, shipped, or provisioned on our system

• The reversal of the transaction involves backend processing and restocking effort

• Recovery (Restocking) Fee: $10

This fee is deducted from the total refund amount at the time your request is processed.

• The Recovery Fee is non-refundable once a refund is processed

• It applies only when a refund is requested

• The fee will always be clearly shown before confirming your refund submission

Still unsure if the recovery fee applies to your case? We’re here to help.

📞 (855) 484-1855
📧 support@infimobile.com