What should I do if the QR code shows as invalid during setup?

Encountering an "invalid QR code" error while setting up your Infimobile eSIM? Here’s what to do in clear steps:

Understand the Issue: The QR code may be invalid due to:

• Scanning with a different device than the registered device ID (IMEI).

• Expiration (QR codes are valid for 8 hours from issuance).

• Corrupted or incorrect QR code.

Use Correct Device: Ensure you’re scanning with the device registered during activation.

Check Internet: Verify a stable Wi-Fi or mobile data connection before scanning.

Request New QR Code: If expired or faulty, contact Infimobile support to get a new QR code ($5 fee). A fresh code will be emailed to your registered address.

Device Swap (If Needed): To use a different device, log in to your Infimobile account, go to "SIM Swap," update the device ID, and receive a new QR code ($5 fee).

Get Support: If issues persist, reach out to Infimobile’s 24/7 support via chat, email (support@infimobile.com), or phone at (855) 484-1855 or (855) 686-0102 for quick help.