Infimobile Account Lifecycle, Suspension, and Deactivation Rules

The lifecycle of an Infimobile account involves several stages, from activation to potential suspension and deactivation. Below is an overview of the account lifecycle, including the rules for suspension and deactivation, to help you understand how to manage your Infimobile service effectively.

1. Account Activation:

   • Process: Begins when you purchase and activate a plan (e.g., 500MB, 5GB, or Unlimited) with a Physical SIM or eSIM. You can bring your own number (port-in) or select a new one.

   • Details: Upon activation, your plan provides access to 5G/4G LTE data, minutes, and SMS based on the chosen plan. You’ll need to verify device compatibility and provide a valid ZIP code for service coverage.

2. Active Plan Period:

   • Infimobile’s active plan period lasts 30 days, offering complete access to your plan’s data, calls, and texts. Track usage via your account to stay on top of your plan.

3. Plan Expiration and Suspension (Grace Period):

   • Grace Period: If your prepaid plan expires without a recharge, your account enters a 30-day grace period.

   • Service Status: All services (incoming/outgoing calls, SMS, and data) are suspended during this period.

   • Actions Available:

     • Recharge your account to restore services.

     • Port your number to another carrier.

   • Notifications: When your Infimobile plan expires, you get a 30-day grace period. You’ll receive two email reminders to your registered email, prompting you to renew your plan

   • Responsibility: You are responsible for monitoring your account and responding to notifications to avoid deactivation.

4. Deactivation:

   • Condition: If no recharge or porting occurs within 30 days after plan expiration, your account and phone number will be deactivated.

   • Consequences: Deactivated numbers may be recycled and reassigned to new users after a holding period, as per FCC guidelines, making them unavailable for recovery.

   • Prevention: Recharge before the grace period ends .

5. Number Portability:

   • Port-Out Option: During the 30-day grace period, you can port your number to another carrier.

   • Processing Time: Infimobile processes valid porting requests within one business day, in compliance with FCC regulations.

   • Tips: Keep your current service active, provide your account number and transfer PIN, and ensure no porting protections (e.g., fraud safeguards) are active with your previous carrier.

6. Support and Assistance:

   • If you face issues during any stage of the lifecycle (e.g., activation, suspension, or porting), contact Infimobile’s 24/7 support team via:

     • Chat: Available on infimobile.com.

     • Email: support@infimobile.com.

     • Phone: (855) 484-1855 or (855) 686-0102.