What are your refund policies and how do I request one?

This policy outlines the terms for refunds and returns related to Physical SIM Cards, eSIMs, and digital services (data, SMS, MMS, and voice) purchased from Infimobile. It ensures transparency and compliance with U.S. telecommunications regulations and industry standards.

1. Starter Kit (500MB, 1-Month Plan)

   • The 500MB, 1-month Starter Kit is non-refundable, whether purchased directly from Infimobile or through third-party platforms like Amazon.

2. SIM Cancellation Post-Delivery

   • If you cancel an order after the SIM is delivered, a $10 restocking/replacement fee applies for both Physical SIMs and eSIMs, regardless of activation status.

3. Refunds for Activated SIM Cards (Physical SIM or eSIM)

   • Refunds for the service plan and taxes are available if the SIM is activated within 7 days of delivery and usage stays below:

     • 30MB of data

     • 10 minutes of voice

     • 10 SMS messages

   • A $10 restocking/replacement fee will be charged.

   • If activation occurs after 7 days or usage exceeds these limits, a partial refund is calculated based on the original monthly price (including taxes), minus the $10 fee.

4. Returns for Non-Activated SIM Cards

   • Non-activated SIMs can be returned within 45 days of purchase for a refund, subject to a $10 restocking/replacement fee.

   • No refunds are issued for non-activated SIMs after 45 days.

5. Priority Shipment Delays

   • If a priority shipment is delayed due to external factors, Infimobile offers a wallet credit as a goodwill gesture. This credit cannot be converted to a cash refund.

6. Non-Refundable Service Charges

   • Service-related fees, including activation, network setup, or administrative charges, are non-refundable.

7. QR Code Activation Issues

   • If QR code activation problems occur, Infimobile will extend the service plan’s validity as a courtesy. This adjustment does not change the original activation date or qualify for additional compensation.

8. Add-On Recharge Refunds

   • No refunds are available for add-on recharges for the current month. Refunds for upfront payments for future add-ons may be processed per the original agreement terms.

9. Port-In Delay Refunds

   • If you cancel a port-in request due to delays, a $10 restocking/replacement fee will apply.

10. Non-Delivery of Product

    • If a delivered product isn’t received (e.g., not collected), Infimobile will arrange re-shipment via UPS, and you must collect it from the nearest store. No refund is provided, as re-shipment ensures delivery.

Important Notes:

• Porting Out: Do not cancel your Infimobile service before starting with a new carrier, as an active subscription is required for number porting. A $10 early port-out fee applies if porting out within 30 days of activation.

• Third-Party Purchases: Refunds are not available for purchases made through third parties not covered in this policy.

• 45-Day Refund Limit: Refunds for new service activations or SIM kits are not available after 45 days from purchase.

• SIM Kit Inactivity: Non-activated SIM kits under the 45-day refund exclusion will automatically deactivate three years after purchase.

• Multi-Month Plan Cancellations: Canceling a multi-month plan mid-month incurs the full current month’s charge, with only remaining months refunded.

• Offer Price Variations: Promotional offers vary monthly, and past offers cannot be applied retroactively or adjusted post-purchase.

Infimobile is committed to a fair and clear refund process, ensuring you have a smooth experience with our services!

Visit the Infimobile website and scroll to the bottom of the page to find the refund process.

Follow these steps to submit a refund request for your Infimobile purchase. Ensure you provide accurate details to expedite the process:

• Ticket ID (Optional):
  If you have a ticket ID, enter it to reference an existing case.

• Email Address*:
  Input the email address used when placing your order to verify your account.

• Order Number*:
  Provide the order number associated with your purchase.

• Select Product*:
  Choose the product you wish to return (e.g., 3-Month, 15GB Plan, SIM Card #8901260842102253029). If your order includes multiple items, specify only the product for return.

• Type of SIM Purchased*:
  Indicate whether you purchased a Physical SIM or eSIM.

• SIM Activation Status*:
  Confirm if the SIM was activated or remains non-activated.

• Activation Issues*:
  Specify if you encountered any problems while attempting to activate the SIM.

• Port-Out Request*:
  Select whether you’re seeking to port out your number.

• Delivery Issues*:
  Report any issues related to the delivery of your product.

• Reason for Return*:
  Clearly state the reason for requesting a refund (e.g., change of plans, compatibility issues).

• Additional Feedback:
  Share any comments or suggestions to help Infimobile improve its services, including what wireless provider you’re switching to (if applicable) and how you discovered Infimobile.

• Preferred Contact Method:
  Choose your preferred way for Infimobile to reach out regarding your refund request.

• Agree to Terms and Conditions:
  Confirm that you agree to Infimobile’s refund and return policy terms before submitting.

Note: Fields marked with an asterisk (*) are mandatory. Providing complete and accurate information ensures a smoother refund process.