How do I request a physical SIM if I already have an eSIM?

Thinking of switching back to a physical SIM? No problem — it's easy with just a few steps! If you're currently using eSIM and want to move to a physical SIMInfimobile makes it simple to switch from an eSIM to a physical SIM.

This guide explains how to request a new physical SIM card when you’re currently using an eSIM. Whether it’s for device compatibility or personal preference, you’ll learn the steps to order a replacement SIM, provide necessary details, and ensure a smooth transition to keep your service uninterrupted.

Step 1 : Log in to your Infimobile account .

Step 2 : Go to the SIM Replacement section and select eSIM to pSIM.

Step 3 : Complete the 2FA verification by confirming your email, SMS, and security questions.​

• Click on the email to receive an OTP in your mail/ click on the SMS to receive an OTP to your mobile number

• Validate the OTP.

• Proceed to the security questions and provide your answers

• After completing the 2FA verification via email/ SMS, and security questions, simply click on "Continue" to proceed with the SIM swap process.

Step 4 : If you're switching to a new device, please select “Yes, I’m switching to a new device” , If you’re continuing with your current device, choose “No, I’m using the same device.”

• If you’ve selected "New Device" or " Same Device ", please enter the IMEI number of your the device to verify its compatibility with our network. The device must also support physical SIM (pSIM) functionality.

• If you don’t have a SIM card, choose "No, I don’t have a replacement card." If you do have one, selec,t "Yes, I have a replacement card."

Step 5: To get a replacement card, please follow these instructions.

Once you choose "No, I don’t have a replacement SIM," you'll be taken to the next step to provide your shipping and billing details for the order.

1. Shipping Address :

   Select a shipping address, or enter a new one if it’s not already saved.

2. Select a Shipping Method :
   Pick your preferred shipping option. Please note that delivery time and charges may vary:

   • First Class Mail (1-5 days) - $4.57

   • Priority Mail (2-3 days) - $8.75

   • Priority Mail Express(1-2 days) $27.20

3. Select Payment Method:
   Choose a payment method to complete the purchase of your replacement SIM.Enter your card details and ZIP code to complete the payment and place your order

4. Once you've entered your billing address details and completed the payment, click 'Order SIM Card' to proceed.

The replacement SIM order will be placed successfully, and you’ll receive an order ID for tracking . Once you receive the replacement SIM card, you can activate it in either the same device or a different one, depending on compatibility.

Step 6 : After receiving your replacement SIM card, please follow steps 1 through 4 and select "Yes, I have a replacement SIM" when asked if you have a replacement order.

Step 7 : Please provide the sim card details—ICCID and activation code—and complete the billing address section and click on "Change sim card ".

This process allows you to switch out your eSIM and activate a new physical SIM card.

If you encounter any issues during the replacement process, feel free to reach out to our customer support (855) 484-1855 / (855) 686-0102 or email support@infimobile.com for assistance.