What’s the process to upgrade from a Physical SIM card to an eSIM?
Upgrading from a physical SIM card to an eSIM is a straightforward process that offers greater convenience and flexibility. With an eSIM, you no longer need to insert or carry a physical card—your mobile number and plan are stored digitally on your device.
Here’s a quick guide to help you to upgrade from pSIM to an eSIM :
Step 1 : Log in to your Infimobile account .
Step 2 : Go to the SIM Replacement section and select pSIM to eSIM.
Step 3 : Complete the 2FA verification by confirming your email, SMS, and security questions.
Click on the email to receive an OTP in your mail/ click on the SMS to receive an OTP to your mobile number
Validate the OTP.
Proceed to the security questions and provide your answers
Please make sure to enter the exact same answers you provided during the security setup. If the answers don’t match, the SIM swap request cannot be processed.
Click on "Verify now" to save your answers.
After completing the 2FA verification via email/ SMS, and security questions, simply click on "Continue" to proceed with the SIM swap process.
Step 4 : If you're switching to a new device, please select “Yes, I’m switching to a new device” , If you’re continuing with your current device, choose “No, I’m using the same device.”
please enter the IMEI number of your device to verify its compatibility with our network. The device must also support eSIM functionality
Your device has two IMEIs: primary and digital. For eSIM activation, please use the digital IMEI. Before proceeding, make sure your device supports eSIM. You can also add multiple eSIMs to your device as needed.
Step 5 : Enter your billing details, select a payment method, and confirm the payment, as there is a $5 service charge for SIM replacement.
Once the payment is completed, the process will be finalized, and the QR code will be sent to your email for activation .Scan the QR code to activate the eSIM on your device and enjoy uninterrupted services.
With this process, you can effortlessly upgrade from pSIM to eSIM without any hassle.
Need Help?
If you encounter any issues during the replacement process, feel free to reach out to our customer support (855) 484-1855 / (855) 686-0102 or email support@infimobile.com for assistance.