What should I do if I lost my SIM card?

Losing access to your SIM due to theft or damage can be stressful—but getting reconnected doesn’t have to be. With Infimobile, replacing your SIM card and activating it on a new device is fast, secure, and hassle-free.

Step 1 : Log in to your Infimobile account .

Step 2 : Go to the SIM Replacement section and select pSIM to pSIM.

Step 3 : Complete the 2FA verification by confirming your email, SMS, and security questions.​

• Click on the email to receive an OTP in your mail/ click on the SMS to receive an OTP to your mobile number

• Validate the OTP

• Proceed to the security questions and provide your answers

Please make sure to enter the exact same answers you provided during the security setup. If the answers don’t match, the SIM swap request cannot be processed

• Click on "Verify now" to save your answers.

• After completing the 2FA verification via email/ SMS, and security questions, simply click on "Continue" to proceed with the SIM swap process.

Step 4 : If you're switching to a new device, please select “Yes, I’m switching to a new device” , If you’re continuing with your current device, choose “No, I’m using the same device.”

• If you’ve selected "New Device" or "Same Device", please enter the IMEI number of your device to verify its compatibility with our network. The device must also support physical SIM (pSIM) functionality

• Enter the reason for your SIM swap so we can process your request accurately

• Please choose "No, I don’t have a replacement card" to request a new SIM card.

1. Shipping Address :

   Select a shipping address, or enter a new one if it’s not already saved.

2. Select a Shipping Method :
   Pick your preferred shipping option. Please note that delivery time and charges may vary:

   • First Class Mail (1-5 days) - $4.57

   • Priority Mail (2-3 days) - $8.75

   • Priority Mail Express(1-2 days) $27.20

3. Select Payment Method:
   Choose a payment method to complete the purchase of your replacement SIM.Enter your card details and ZIP code to complete the payment and place your order

4. Once you've entered your billing address details and completed the payment, click 'Order SIM Card' to proceed.

The replacement SIM order will be placed successfully, and you’ll receive an order ID for tracking . Once you receive the replacement SIM card, you can activate it in either the same device or a different one, depending on compatibility.

If you encounter any issues during the replacement process, feel free to reach out to our customer support (855) 484-1855 / (855) 686-0102 or email support@infimobile.com for assistance.