How do I fix MMS issues (can’t send or receive pictures)?

If you’re facing issues sending or receiving MMS messages on your Android device using the Verizon network with Infimobile, follow these steps to troubleshoot and resolve the problem.

• Remove SIM: If using a physical SIM, take it out, restart your device, and reinsert the SIM securely.

• Test MMS: Check if MMS works after restarting.

• If the issue continues, move to Step Step 2.

Update your APN settings to ensure proper MMS functionality:

Verizon MMS APN Settings:

• Name: Verizon CBS

• APN: VZNWAPP

• Proxy: Not set

• Port: Not set

• Username: Not set

• Password: Not set

• Server: Not set

• MMSC: http://mms.vtext.com/servlets/mms

• Multimedia Message Proxy: Not set

• Multimedia Message Port: Not set

• MCC: 311

• MNC: 480

• Authentication Type: Not set

• APN Type: cbs.mms

• APN Protocol: IPv4/IPv6

• APN Roaming Protocol: IPv4

• Bearer: Unspecified

• Mobile Virtual Network Operator Type: GID

• Mobile Virtual Network Operator Value: BA01660000000000

After updating, restart your device and test MMS. If it still doesn’t work, proceed to Step 3.

• Enable Mobile Data: Ensure mobile data is turned on, as MMS requires it.

• Reset Network Settings: Go to Settings > System > Reset Options > Reset Network Settings (note: this clears saved Wi-Fi passwords).

• Update Software: Check for and install any available device software updates.

• Test with Another Device: Insert your SIM into a different device to see if MMS works.

If MMS issues persist, contact Infimobile’s 24/7 Support team via chat, email, or phone for further assistance. We’re here to get you back to messaging!