Just swapped to a new eSIM but now I can’t make calls. Is that normal?
If you’ve just completed a swap to a new eSIM and you’re unable to make calls immediately—yes, that can be normal temporarily. There are a few common reasons this might happen, and in most cases, it’s easily resolved.
✅ Possible Reasons and What You Can Do:
1. eSIM Activation Is Still in Progress
After scanning the QR code, it may take a few minutes for your eSIM profile to fully activate on the network. During this brief window, calling and data services may not work.
🔁 What to do: Wait for 5–15 minutes and then restart your phone.
2. No Network Signal or Improper Profile Installation
Sometimes the eSIM profile might not install correctly or doesn’t register on the network.
📱 What to do:
Go to Settings > Mobile/Cellular > eSIM Line
Make sure it’s turned on and set as the default line for calls and data
Toggle Airplane Mode ON and OFF
Restart your device
3. Your Number Is Not Yet Fully Provisioned
In rare cases, the number may still be syncing with the network after the swap.
📞 What to do: Contact support if it’s been more than 30 minutes and calling still doesn’t work.
4. International Roaming or Unsupported Location
If you’re outside the supported network region (like outside the U.S.), calls and texts will not work even if your eSIM is active.
🌐 Note: Infimobile services are only supported domestically and do not include international roaming.
✅ Need Help?
If calling is still not working after trying the steps above, we’re here to help get you back up and running.
📧 Email: support@infimobile.com
📞 Call: (855) 686-0102 / (855) 484-1855
Our support team can check your activation status and assist with any configuration issues.