Find Your Account Number & PIN: The Key to a Hassle-Free Number Transfer!

Edited

This article will help you quickly locate the Account Number and PIN needed to port out from major US carriers.

Before starting your number transfer to Infimobile, ensure you have contacted your previous carrier to obtain your Account Number and PIN, as these are essential for the porting process. Since these details are unique to each carrier, getting the exact information is crucial for a smooth transfer. Additionally, verify that your number is US-based to prevent any potential issues during activation.

If your carrier isn’t listed or you’ve got corrections to share, drop us a message in chat or email support@infimobile.com We’ll update it in no time—thanks for keeping this guide fresh!

Airvoice Wireless

Account number : It is your 20-digit SIM card number with Airvoice Wireless.

PIN: It is the last 4-digits of your phone number

Helpline: For any problems releasing your number for porting, contact AirVoice at 888-944-2355 for assistance.


Alltel

Account number :The account number is your 10-digit phone number.

PIN: It is the last 4-digits of your phone number


AT&T Postpaid


Account number : The account number, which is different from your phone number, can be found on your bill. Enter it without the dash

PIN : Your PIN is typically the last 4 digits of your phone number. This information cannot be located on your bill, invoice, or online account. If you have a bundled bill, the account number will be a 12-digit number under your wireless account summary. Additionally, for bundled bills, you'll need to contact AT&T customer service to obtain the passcode, which will be a 4-digit PIN number provided by them.

Helpline: If you require further assistance, you can reach AT&T at 1-800-331-0500.


AT&T Go Phone

Account number :To retrieve your account number, call the AT&T Number Transfer Request Line at 1-888-898-7685, as it's not available in your online account

PIN:Your PIN is a 4-digit PIN that you set up when you opened the account.

Helpline: If you're unsure and need help, reach out to customer service at 1-800-901-9878.


AT&T Landline

Account number :The account number is your 10-digit phone number.

PIN: Your PIN is the four-digit number that appears immediately after your phone number in the top right corner of your bill.


Black Wireless

To obtain your account number and PIN for porting your number, call the H2O Port-Out Hotline at either 1-800-562-3229 or 1-800-643-4926. They'll assist you in releasing your number for porting and provide you with the necessary information. Be prepared to provide the details of your three most recent outgoing calls to verify ownership of the number.


Boost Mobile

To get your Boost Mobile account number, you’ll need to contact Boost Customer Support at 1-888-266-7848, as it’s not available in your online account.

Steps to Speak with a Live Representative:

  1. Call 1-888-266-7848 and wait for the opening message to switch to English.

  2. When prompted, enter your Boost phone number.

  3. Press 4 when you hear "Technical Issues, press 4."

  4. Listen to all menu options, and after the last one, wait 10 seconds.

  5. You'll then get an option to speak with a Boost Customer Care Representative by pressing 0 (zero).

  6. Provide your 4-digit Boost PIN when asked.

  7. Once connected, request your 9-digit account number for your records.

Alternative Method:
Some users suggest pressing zero (0) repeatedly (10-15 times) after entering your number until the system says, "I am getting you a representative."

Your PIN remains your 4-digit Boost PIN, which is the same one you use to log in.


Budget Mobile

Account number :You can find your account number on your account page.

PIN:It is the last 4-digits of your phone number


BYO Wireless

Account number :You can find your account number on your account page.

PIN:It is the last 4-digits of your phone number


CenturyLink

Account number :The account number, located in the upper right-hand corner of your bill, is your phone number followed by three additional digits.

PIN:The PIN is set as 0000.

Helpline: If you're unable to locate it, please contact CenturyLink at 1-888-638-6771.


Chit Chat Mobile

To retrieve your Chit Chat Mobile account number and PIN, access your Chit Chat Mobile Dashboard for porting details.

Account number :The account number can be found on the left side of your Chit Chat Mobile Dashboard.

PIN:The PIN/Passcode consists of the last 4 digits of your phone number.


Comcast

Account number :Your account number is typically located in the upper right-hand corner of any bill or invoice

PIN : Your PIN, assigned by Comcast, is usually pre-set. You can reset it through your online account, but it won’t appear on any bill or invoice


Consumer Cellular

Steps to Locate Account Information and Complete Port Request:

  1. Find Your Account Number:

    • You can locate your nine-digit account number online or by contacting Consumer Cellular.

  2. PIN Information:

    • There is no passcode required, so leave the PIN field blank.

  3. Additional Requirement:

    • Consumer Cellular requires the last four digits of your Social Security Number for verification.

  4. Submit Port Request:

    • Complete the port request on our website.

    • Once submitted, use the chat icon (bottom right) to provide us with the required details so we can update your request.

  5. Contact Consumer Cellular (If Needed):

    You may need to call Consumer Cellular's porting department at (888) 750-5519 and request them to manually release your number.


Credo Mobile

Account number : To obtain your Account Number (also known as the member number), text "ACCOUNT" to 27336.

PIN : There's no need to provide a passcode, so leave the PIN field empty.


Cricket

Your Cricket account number can be accessed through multiple methods:.

  1. Online Account: Log in and go to Account Settings to find your account number.

  2. Text Messages: Your account number is included in texts sent to all phones on the account regarding auto-pay changes, payments, and notifications.

  3. Call Cricket Porting Department: Contact 1-866-351-7678 and select option #2 to speak with a representative.

  4. PIN: Your four-digit Authorization ID (AID), set up during account activation, serves as your PIN. This is required for making changes to your account online.


EasyGo


To request the release of your number for porting from EasyGo, follow these steps:.

  1. Contact EasyGo Port-Out Hotline at 1-800-562-3229 or 1-800-643-4926.

  2. Request Number Release by asking the representative to make your number available for porting.

  3. Obtain Account Details by requesting your account number and PIN from the representative.

  4. Verify Ownership by providing details of your three most recent outgoing calls when asked.

  5. Follow Instructions given by the representative to complete the port-out process.


FreedomPop

To retrieve your account number and PIN with FreedomPop:

  1. Log in to your FreedomPop online account.

  2. Open the menu by clicking the icon in the top left corner.

  3. Go to 'Settings' from the menu options.

  4. Select 'Port Out Info' to view your account details.

Your account number and PIN will be displayed in the Port Out Info section of your account settings.


Google Voice

To port your number from Google Voice, follow these steps:

  1. Account Number: Your account number is your 10-digit phone number.

  2. Passcode / PIN: The default PIN is the last 4 digits of your phone number. If you've changed it, use the new PIN. This PIN is also required to access Google Voice voicemail from another phone.

  3. Matching Information: Ensure your full name and address match the details on your Google Voice account.

  4. Processing Time: The porting process typically takes 4 to 7 business days.

  5. Unlock Your Number: If not already done, you'll need to unlock your number. There may be a $3 charge if the number was not originally ported to Google Voice.

By providing this information and following the steps, you can begin the porting process from Google Voice.


Google Project Fi

To obtain your account number and passcode for porting your number from Project Fi (now Google Fi), follow these steps:

  1. Go to the Project Fi website or open the Project Fi app.

  2. In your account settings, navigate to 'Manage Plan'.

  3. Select the option to Cancel Service.

  4. Choose Transfer your number to another carrier.

By completing these steps, you will be able to view your account number and passcode, which are required to transfer your number to another carrier.


GoSmart

To retrieve your account number and set up a passcode for GoSmart, follow these steps:

  1. Account Number: Your phone number is your account number.

  2. Passcode / PIN: Your 4-digit PIN, which is the same one used when calling customer service. If you don’t have a PIN, follow these steps to set one up:

    • Dial 611 from your GoSmart phone.

    • When prompted, say 'no' when asked if you want to refill.

    • Select 'Manage my account', then choose 'Change my account PIN'.

  3. Matching Zip Code: Ensure that the zip code provided in your port request matches the one on your GoSmart account.

By following these steps, you can easily obtain your account number and set up a passcode for GoSmart.


H2O Wireless

To start the porting process for your number from H2O Wireless, follow these steps:

  1. Call the H2O Port-Out Hotline at 1-800-562-3229 or 1-800-643-4926.

  2. Request that your number be released for porting.

  3. Ask the representative for your account number and PIN.

  4. Be ready to provide details of the three most recent outgoing calls to verify ownership of your number.

By following these steps, you can request the release of your number for porting and obtain your account number and PIN from H2O Wireless.


Lycamobile

To obtain your account number and PIN for Lyca Mobile, follow these steps:

  1. Account Number: Call Lyca Mobile Customer Service at 1-866-277-3221 to receive your 11-digit account number.

  2. PIN: Your PIN is your 4-digit CIP number, which Lyca typically sends via text when you first register your account on their website.

    • If you don’t have or can't find it, contact Customer Service at 1-866-277-3221 for assistance.

By following these steps, you can retrieve both your account number and PIN from Lyca Mobile.


Magic Jack

To obtain your account number and ensure your passcode is ready for porting out, follow these steps:

  1. Account Number:

    • Check your online account page, where the account number is usually displayed.

    • If unavailable, call customer service at 1-844-866-2442 to retrieve it.

  2. Passcode:

    • Your passcode is either your login password or PIN.

    • Before porting out, ensure your passcode is a 6-digit number. If it isn’t, update it by:
      a. Logging into your online account.
      b. Navigating to the 'Manage Log-in' tab.
      c. Changing your passcode to a 6-digit number.

By following these steps, you can retrieve your account number and ensure your passcode is properly set for porting out.


Metro PCS

To retrieve your account number and PIN for MetroPCS, follow these steps:

  1. Account Number:

    • Log in to your MetroPCS.com account.

    • Go to the Payments section and select any month to view your bill.

    • Your 9-digit account number should be visible there.

    • You can also check bill reminder text messages from MetroPCS for your account number.

  2. PIN:

    • Your PIN is your call-in passcode, which is typically your 8-digit birthdate, unless you have changed it.

By following these steps, you can easily find your account number and PIN for MetroPCS.


Mint Mobile

To retrieve your account number and PIN from your carrier, follow these steps:

  1. Dial 213-372-7777 or 611 from your mobile device.

  2. Contact customer service over the phone—they will provide your account number and PIN verbally during the call.

Please note that, for security reasons, this information is typically not sent via email, so calling directly is the best way to obtain it.


NET10

To find your NET10 account number, follow these steps:

  1. MEID or IMEI:

    • If you have a NET10 device, locate the MEID or IMEI on the back of the phone, under the battery. You may need to remove the battery to see it.

  2. SIM Card Number (BYOP Users):

    • If you're using a Bring Your Own Phone (BYOP) SIM card, your account number is the last 15 digits of your SIM card number.

PIN Information:
NET10 does not use passcodes, so you can leave the PIN field blank when required.


LycamOnvoyobile

To contact Onvoy's porting department, follow these steps:

  1. Call 800-933-1224.

  2. Press option 4.

  3. Then, press option 3 to connect with the porting department.

  4. The porting department is available from 9 a.m. to 6 p.m. CT.

Following these steps will help you reach Onvoy's porting department during their operating hours.


NumberBarn


The account number and PIN are visible on your online account.


Ooma

Account number : Account numberis 1 plus your 10 digit phone number.

PIN : There's no need to provide a passcode, so leave the PIN field empty.


Page Plus

Account number : Your account number is your 10-digit phone number.

PIN : Your PIN is the last four digits of your phone number, unless you have changed it.


Puppy Wireless

Account number : You can find your account number on the left side of your Puppy Wireless Dashboard.

PIN :Your passcode is the last four digits of your phone number, unless you have changed it.


Real Mobile

Account number : Account number is your 10 digit phone number.

PIN : Passcode is 1234.


RedPocket


You have to call Red Pocket support to get your account number and passcode.


Republic Wireless

Account number : The account number is your phone number

PIN : The passcode can be found in your online account portal in the account settings section.


Selectel Wireless

To retrieve your account number and passcode, follow these steps:

  1. Account Number:

    • Log in to your online account.

    • Go to the account information section.

    • Locate the 8-digit number labeled "Account"—this is your account number.

  2. Passcode:

    • If you have a 4-digit PIN, it serves as your passcode.

    • If you’re unsure or haven’t set one up, call customer support at 1-877-218-5744 to retrieve or create your passcode.

By following these steps, you can easily access your account number and set up or recover your passcode.


Spectrum

To obtain your account number for this service:

  • Bill: Check the upper left-hand corner of your bill—your account number should be displayed there.

PIN Information:

  • A PIN is not required, so you can leave it blank when prompted.

  • If necessary, you can try using your ZIP code as the PIN.

If you have trouble porting your number:

  • Manual Release: You may need to call customer service and request a manual release of your number for porting.

By following these steps, you can obtain your account number and complete the porting process smoothly.


Simple Mobile

Account number : Account number is the last 15 digits of the SIM ID

PIN : PIN is the last 4 digits of the SIM ID.


Sprint

For both postpaid and prepaid Sprint accounts, follow these steps to retrieve your account number and passcode/PIN:

  1. Account Number:

    • Look for a 9-digit number in the upper center of your bill.

    • You can also find it on your online account page.

  2. Passcode/PIN:

    • When calling customer service, use your "call-in" code as the passcode—this is typically your PIN.

    • If needed, you can create or update your PIN on your account page.

  3. Need Help?

    • If you can't access your online account, call Sprint customer service at 1-888-211-4727 for assistance.

By following these steps, you can easily locate your account number and manage your passcode/PIN for Sprint accounts.


Telcel America

Your account number is NOT your phone number. To find it:

  • For Telcel America Phones: Your account number is the MEID or IMEI serial number, located on the back of the phone under the battery (remove the battery to view it).

  • For BYOP SIM Cards: Your account number is the last 15 digits of your SIM card number.

  • Online Account: Log in to the Telcel America website, go to My Account, and click ‘Add (or Edit) Nickname’ to view your account number.

Finding Your Passcode:

  • On your Telcel America My Account page, go to Update Personal Profile and look for Current Security PIN.

  • If the field is empty, create a passcode PIN before migrating your number.

Following these steps will help you retrieve your account number and passcode for Telcel America.


Tello

Account number : You need to call Tello to get your account number

PIN : Tello doesn’t use passcodes, so leave the PIN field blank.


Ting

Log in to your Ting account online. To find your account number and PIN:

  1. Go to Account Settings.

  2. Scroll to the bottom of the page.

  3. Click "Port Out Information" to view your details.


Total Wireless

Account Number: Your phone's IMEI, which can be found in the phone settings or by dialing *#06#.

PIN: The default PIN is 0000, unless you have changed it.

If you're unsure, contact Total Wireless customer support at 1-866-663-3633 for assistance.


TPO

To obtain your account number and passcode, call customer care at 844-876-8326.


T-mobile Postpaid

Account Number: Your 9-digit account number (not your phone number) can be found in the upper right-hand corner of any bill or within your online account

PIN : To obtain your PIN, contact T-Mobile customer service at 1-877-453-1304


T-mobile Prepaid

  • Account Number: Your 11-digit phone number

  • Passcode: Your 4-digit PIN, the same one used for customer service calls.

Setting Up or Resetting Your PIN:

  • If you don’t have a PIN, call 611 from your T-Mobile phone.

  • When prompted, say "no" when asked about refilling.

  • Select "Manage my account", then "Change my account PIN".

Forgot Your PIN?

  • Call the porting department at 1-877-789-3106 for assistance.


TracFone

To port your number from TracFone, follow these steps:

  • Request Number Release: Contact TracFone and request the release of your number for porting.

  • Account Number:

    • For TracFone Devices: Your account number is NOT your phone number. It is the MEID or IMEI serial number, found on the back of your phone under the battery (remove the battery if needed).

    • For BYOP SIM Cards: Your account number is the last 15 digits of your SIM card number.

    • Online Access: You can also find it in the My Account section of the TracFone website under "Add (or Edit) Nickname".

  • Passcode:

    • Found in your TracFone My Account under "Update Personal Profile", listed as Security PIN.

    • If the field is blank, set up a passcode PIN before starting the porting process.

Following these steps will ensure a smooth porting process from TracFone.


Ultra Mobile

  1. Find Your Account Number:

    • Dial 611 and press 5 to view your account number.

    • Or call Ultra Mobile customer service at 888-777-0446.

  2. Passcode: The last four digits of your Ultra Mobile phone number.


US Cellular

Account Number: The account number is located in the top left corner of your online account page.

PIN: Your passcode is comprised of the last 4 digits of your phone number.


US Mobile (GSM LTE and Super LTE)


We’re sorry to see you go! Please reach out to us via chat or call 611 from your phone for your account number and PIN.


Verizon Postpaid

  1. Account Number:

    • Found on your bill or online account (Verizon > Account > Account Overview).

    • The number ends in -00001, but enter it without the dash.

  2. PIN:

    • A 6-digit number.

    • If unknown, reset it via your online Verizon account or call Verizon Customer Support at 1-800-922-0204.


Verizon Prepaid

  • Account Number: An alphanumeric sequence that usually starts with 'A'. Contact Verizon to obtain it.

  • Passcode: Typically the last 4 digits of your phone number unless changed.

  • Important: After submitting the port request, contact customer support to manually add the 'A' to the account number.


Virgin Mobile

  • Account Number: A 9-digit number—contact Virgin Mobile customer service to obtain it.

  • Passcode: Typically your 6-digit birthdate (MMDDYY format, e.g., 011065 for January 10, 1965), unless you have changed it.


Walmart Family Mobile


Your account number and passcode are visible on your My Account page.


Wing Alpha

Account Number: Contact Wing at 1-888-800-9921 to obtain your account number.

PIN: The PIN will be the 4-digit code you initially selected when signing up for Wing Alpha.


RingPlus

To Retrieve Your Account Number and Passcode (MSL) from RingPlus:

  1. Log in to your RingPlus dashboard.

  2. Select the account you wish to port out.

  3. Navigate to "Porting Your Phone Number" under the Device section on the left-hand side.

  4. Click on the "Port Out Your Number" tab.

  5. Find Your Account Number – This is your phone number.

  6. Find Your Passcode (MSL) – A 6-digit number displayed on the page.

By following these steps, you can easily access your account number and passcode (MSL) from your RingPlus dashboard.


SafeLink Wireless

Account Number: Account number is the phone’s serial number IMEI or MEID

PIN: There’s no passcode, so leave the PIN field blank.


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